Frequently asked questions

Massage therapy is the manipulation of the soft tissues of the body, including muscles, tendons, ligaments, connective tissue, and joints. It’s a clinically oriented health care option that helps relieve the discomfort of everyday occupational stress, muscular overuse, and many chronic pain conditions.

A Registered Massage Therapist (RMT) is a primary health care provider in Ontario and a member of the College of Massage Therapists of Ontario (CMTO). RMTs complete competency-based education at a recognized school of massage therapy and pass examinations to make sure they can offer massage therapy safely and effectively.

Yes, briefly. A short health history and informed consent are required for our records and make sure your treatment is safe and tailored to your needs. All information is kept confidential and stored in accordance with the Personal Health Information Protection Act (PHIPA).

No. Massage therapy works best skin-to-skin, but treatment can be performed over clothing. If you choose to undress, you’ll have privacy to do so and strict draping standards are maintained: you’ll be covered by a sheet and/or blanket, and only the area being treated is uncovered.

You can stop or change the treatment at any time. You and your therapist will keep talking throughout the appointment, and pressure, technique, or positioning can be adjusted to keep you comfortable.

Massage therapy isn’t covered by OHIP, but many extended health benefit plans cover treatment with an RMT. We’re happy to issue insurance receipts for eligible treatments.

Please check your coverage with your provider before your appointment.

Cash, credit, and debit.

We require 24 hours’ notice to cancel an appointment. Cancellations with less than 24 hours’ notice are charged the full appointment fee.